Thank you for your interest in our products! Many of our items are handmade...literally by two hands. Therefore, there may be variances in these items. Other items may not be handmade, and this will be obvious. With that in mind, we want you to be totally satisfied with your purchases. If you are not for any reason, simply email our support staff at hbemporium14@gmail.com. We will respond within 24-48 hours. If an item(s) is received damaged by shipping, please take some measure of noting this with pictures so that we may work to recoup your cost and or replacing the item(s). We do not accept returns/exchange only. Item(s) must be returned within10 days of purchase. Merchandise must not be worn, altered, or washed, and must be free of stains, pet hair, debris. A store credit will be issued after we have received and determined that the item(s) is in sellable condition. Please allow up to 48 hours after we have received your item(s) to make a determination and receive your store credit.